Hi Sarah, thank you for the honest feedback. We’re sorry to hear the honeycomb bed did not meet your expectations and understand the disappointment, particularly if the unit arrived damaged in transit.
From your description, it does sound possible that an incorrect product may have been supplied or incorrectly picked during dispatch. Please get in touch with our team directly and send through a few photos of the product and packaging so we can review this immediately and organise a suitable resolution where appropriate.