FLUX | Craft Your Imagination FLUX – Craft Your Imagination

Warranty Policy

During the production process, FLUX Technology Inc. ("we") examines FLUX products strictly to ensure the quality and reliability of the products before delivery to the customer. Nevertheless, under certain circumstances, products may not perform as expected. If any problem occurs, please contact FLUX technical support to diagnose the problem.

We recommend that you keep the original packaging in case a return is required at any stage of use.

Scope of Warranty

We offer a non-transferable limited warranty that covers products purchased from an authorized FLUX Technology Inc. retailer against defects in materials or workmanship. Customers must provide serial number and related information as proof of purchase. Supplies such as lenses mirrors and nozzle cleaning are not covered under this warranty. During each product’s warranty period, we reserve the option to either repair the defective product or replace it with another one of equal or similar performance, provided that:

  • The product is returned to the FLUX Inc. assigned maintenance center in Australia.
  • The product was properly used according to the manufacturer’s intended purposes and instructions.
  • The product was not damaged due to acts of nature, such as lightning, flood or fire.
  • The product’s casing was never disassembled and the warranty seals are not broken.

Warranty Period

The warranty starts from the date of delivery to the end-user purchaser.

Please see the chart below for the warranty periods of the products.

Product Warranty Period

Beamo 1 year
Beambox 1 year
Beambox Pro 1 year
All laser tubes 3 months
Rotary devices 1 year

Notes:

  • Within the warranty period Flux Australia will pay shipping costs for the returned item given that the error is deemed a machine fault and not a user error.
  • Products that undergo Repair service will maintain the original warranty period or a 30-day-warranty period after service, whichever is longer.

Repair Process

1. Submit a request to return and repair the machine

Submit your request online at though our “Contact us” page. Provide detailed information and valid proof of purchase and serial number for warranty confirmation. We will call you to discuss your problem. We will attempt to talk you through the problem and problem solve the issue with you over the phone to save on time and cost and get you up and running again as soon as possible.

2. Obtain a return number

Upon repair authorization of your product by FLUX Technical Support, we will provide you with a diagnosis, possible solutions, estimated repair costs and return instructions. Do not return your product without prior approval from FLUX Australia.

3. Prepare unit for shipment:

After confirming the Return and Repair service with FLUX Australia Technical Support, please send back the product and parts to be repaired to FLUX Australia. If possible, reuse the original packaging materials to pack the unit to ensure its arrival in good condition. If the original packaging is not used, FLUX Australia is not responsible for damage incurred during shipping to our maintenance centre. When shipping your package, we strongly advise you to track your parcel; FLUX Australia is not responsible for lost packages.

4. Receive a formal RMA quote

FLUX Technical Support will notify the customer of the receipt of the returned product, the diagnosis, the repair costs and receipt of payment. If in the warranty period and the parts are covered under this warranty, there will be no cost to you.

5. Payment and Repair

After the customer agrees on the repair and the payment (if applicable) is processed, the technical support team will initiate repairs.

6. Product return

After service, the technical support staff will ship the repaired product back to the customer.

Disclaimer

FLUX Australia will not be responsible for damaged parts or products caused by customer error or misuse, nor for damages caused by non-product related issues. We do not offer change-of-mind returns, only returns due to fault or product not performing as advertised.